Privacy Policy

Understanding your privacy is our commitment

PremierMaid Cleaning (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect the information you share with us through our website, booking system, or any other interactions you have with our services.

By using our services, you agree to the terms of this Privacy Policy.

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I. What Information We Collect

We collect information that helps us deliver a better experience, including:

• Personal information you provide directly (such as your name, phone number, email, and address) when booking or contacting us

• Payment details provided securely through our booking system

• Usage data such as page visits, booking history, and browsing behavior on our site

• Device and location data (e.g., IP address, browser type, or city-level location)

We do not knowingly collect personal information from anyone under 13 years old.

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II. How We Use Your Information

We use your information to:

• Schedule and manage cleaning services

• Communicate with you about bookings, changes, and promotions

• Provide customer support

• Process payments and refunds

• Improve our website and services

We may also use your email to send follow-up messages, updates, or promotional content—but you can opt out anytime.

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III. Sharing Your Information

We only share your information when necessary to operate our business, such as with:

• Service providers (e.g., payment processors, software platforms)

• Independent contractors (your assigned cleaner may receive your name, address, and job details)

• Legal authorities when required by law

We do not sell or rent your personal data.

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IV. Cookies & Analytics

We use cookies to improve your browsing experience and understand how visitors interact with our site. These cookies may be set by us or by trusted third parties like Google Analytics.

You can adjust your cookie settings in your browser at any time.

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V. Your Rights and Choices

You have the right to:

• Request access to the personal data we have about you

• Ask us to update or delete your information

• Unsubscribe from promotional messages

• Decline cookies (though some features may be limited)

To make a request, just email us at [support@premiermaid.com].

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VI. Data Security

We take reasonable precautions to protect your personal information. While no system is 100% secure, we use encryption, secure payment processing, and limited access to ensure your data stays safe.

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VII. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we’ll post an updated version on our website. Your continued use of our services means you accept the updated terms.

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VIII. Acceptance of Terms

By booking a service with PremierMaid Cleaning, you acknowledge that you have read, understood, and agree to all terms and conditions listed above.