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Terms & Conditions

Setting clear and transparent expectations

I. Booking & Payment

  • A valid credit or debit card is required to book and confirm any service.

  • Your card will not be charged until the service is completed and verified to meet our PremierMaid Standard.

  • Pricing is based on the information provided at the time of booking. Inaccurate descriptions (e.g., number of rooms, level of buildup, type of clean) may result rescheduling and/or increased fees to reflect the true scope of work

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II. Cancellation & No-Show Policy

We value your time and ours. To respect our cleaners' schedules and travel time:

  • Cancellations made with less than 24 hours’ notice will incur a $50 cancellation fee.

  • If a cleaner has already arrived at the property or has driven 30 minutes or more toward the appointment, a $100 cancellation fee will apply.

  • If no one is present to grant entry and no key or access code is provided:

    • The cleaner will wait up to 20 minutes before leaving.

    • The appointment will be marked as a cancellation, and a $100 no-show fee will be charged.

  • These policies are in place to compensate cleaners for time, mileage, and opportunity cost related to late cancellations or failed access.

By booking, you agree to this cancellation and no-show policy.

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III. Card Authorization

When booking, you authorize PremierMaid Cleaning to place a hold on your card for the full booking amount and charge it upon completion of service. You also authorize us to charge your card for cancellation or no-show fees in accordance with this policy.

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IV. Right to Refuse Service

We reserve the right to decline or discontinue service for any reason, including but not limited to:

  • Unsafe or toxic conditions

  • Dishonest or misleading booking information

  • Harassment or disrespect toward cleaners

  • Repeated last-minute cancellations or no-shows

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V. Scope of Cleaning

  • Our Standard Cleaning includes general upkeep tasks like dusting, vacuuming, mopping, and surface cleaning.

  • It does not include organizing, decluttering, or deep scrubbing. For these services, please select a Deep Clean or appropriate add-ons during booking.

  • Add-ons such as inside oven, fridge, or cabinets must be selected in advance and are not included in Move In/Out or Deep Clean by default.

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VI. Satisfaction Guarantee

We stand behind our work with the PremierMaid Satisfaction Guarantee. If you're not satisfied, contact us within 24 hours and we'll return to re-clean the area in question at no additional charge.

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VII. Refunds

Cleaning is a personalized service, and as such, we do not offer refunds. However, PremierMaid Cleaning stands behind our work with a 100% Satisfaction Guarantee. If you are not satisfied with any part of your cleaning, please contact us within 24 hours and we’ll return to re-clean the area at no additional cost.

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VIII. Damages & Liability

While we treat your home with care, accidents can happen. If you notice damage or an issue:

  • Report it to us within 24 hours of service.

  • We may request photos and documentation to review your concern.

  • We are not responsible for damages due to pre-existing conditions, improper installation, unsecured items, or use of customer-supplied products.

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VIX. Arrival Windows

Customer, please note that we DO NOT give EXACT TIMES. Please understand that we are cleaning homes prior to yours (cleaning times can fluctuate depending on the condition of the home) or unforeseen circumstances out of our control. We also have to consider travel time. PremierMaid Cleaning will do our best to arrive by the specified time, while we strive for punctuality, we want to make sure the expectation is clear that we cannot be there at an EXACT time. 

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X. Privacy & Communication

By booking with PremierMaid, you agree to receive service-related communications via email, phone, or SMS. We never share your information with third parties.

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By opting into SMS notifications through a web form or any other medium, you agree to receive text messages from  PremierMaid Cleaning. These messages contain shipment updates, request information, and follow-ups on delivery status.To view our privacy policy, visit https://www.premiermaidcleaningva.com/privacy-policy. Message frequency varies, and message and data rates may apply. Text HELP for assistance. Reply STOP to any message to opt out.

 

A. Opt-In Disclosure:

 

 By opting into SMS, you acknowledge and agree to the following:

 

 You consent to receive SMS messages from PremierMaid Cleaning as described above.

 ● Message & data rates may apply.

 ● Message frequency may vary.

 ● You can opt-out of SMS communications by replying “STOP.” 

 ● You can get help by replying “HELP” Alternatively, help can be obtained directly from us at https://www.premiermaidcleaningva.com/

 

B. Help and Opt-Out Messages: 

 

HELP Message: If you text HELP, you will receive the following message: "Thank you for contacting PremierMaid Cleaning. You can find help online at https://www.premiermaidcleaningva.com/

 

STOP Message: If you text STOP, you will receive the following confirmation message: "You will no longer receive messages from  PremierMaid Cleaning. To opt back in at any time, reply START." 

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XI. Holidays

If your scheduled cleaning falls on a holiday observed by PremierMaid Cleaning, we will contact you in advance to reschedule. Our team observes select holidays throughout the year to allow our cleaners time off with their families.

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XII. Modifications

PremierMaid Cleaning reserves the right to update these terms at any time. Continued use of our service constitutes acceptance of the latest version.

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XIII. Acceptance of Terms

By booking a service with PremierMaid Cleaning, you acknowledge that you have read, understood, and agree to all terms and conditions listed above.

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